So basically our clients use CallPrep mostly for inbound leads, but they run also outbound campaigns with different tools.
Recently we introduced the outbound capabilities, so when we get inbound leads, agent is looking for their competitors and communicate with another AI agent responsible for Outbound and the second agent approaches competitors from the inbound lead. We already see that this kind of leads response rate is 2x higher than a standard outbound reply rate!
So basically our clients use CallPrep mostly for inbound leads, but they run also outbound campaigns with different tools.
Recently we introduced the outbound capabilities, so when we get inbound leads, agent is looking for their competitors and communicate with another AI agent responsible for Outbound and the second agent approaches competitors from the inbound lead. We already see that this kind of leads response rate is 2x higher than a standard outbound reply rate!